Exclusive OOH Service
One Eighty are not a typical call centre operator. Our helpdesk and Out of Hours Service has been developed with our clients to provide a full, bespoke, customer contact experience. This service is scalable, professional and capable.
Our helpdesk operates during the normal working day and provides both front line technical support and client facing helpdesk services. When the helpdesk closes at 5pm, the Out of Hours team takes over and provides direct customer contact for our clients residents, service providers and night staff. With a full range of escalations procedures, there is not much we can't handle. Our aim is to ensure your staff get their downtime, your customers are supported and emergencies are dealt with efficiently and professionally.
All our operators are hand picked and trained in our state of the art software solutions. All our team receive customer care, mental health awareness and conflict resolution training. They are backed up by experienced supervisors and managers and have access to 24/7 technical support. The out of hours team are our greatest asset but, they handle everything as a member of the client organisation. We are aware that we provide the first contact between you and your customers and treat that privilege seriously.